Return & Refund

This page describes the Return & Refund of products:

You have a legal right to cancel a contract during the period set out below. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep any goods, you can notify us of your decision to cancel the contract and receive a refund.

Your legal right to cancel a contract starts from the date on which we e-mail you the order confirmation, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 calendar days after the day on which you receive the goods.

If you cancel your contract or return goods to us we will:

  • Refund you the price you paid for the goods. 
  • Refund any delivery costs you have paid.
  • Refund you within 7 calendar days of receiving the returned goods.

Costs of returning goods

The costs of returning unwanted goods is borne by the buyer.

If the goods are faulty or wrongly-delivered, we will refund the price of the goods in full, together with any applicable delivery charges. We will also either collect the goods from you free of charge or refund any reasonable costs you incur in returning the goods to us.

Conditions for return of unwanted goods

  • must be undamaged and clean;
  • must be complete and in the state the buyer received the goods in.