Course Cancellation

This page describes the cancellation of orders for services (events/courses).

If you are unable to attend a course

please contact us by email. The following refund conditions apply:

  • Deposits are non-refundable.
  • Balance payments are refundable with the following conditions: 2 months before course start - 100% return of balance, 1 month before course 70% return of balance, 15 days before 50% return of balance and less than 5 days before course will result in no refund. 

Please note that non-payment of a course balance payment by the due date (typically 1 month prior to the course start date) will result in the contract being cancelled and your place made available to another attendee. In this situation we will inform by email of the cancellation.

If we have to cancel the event 

then you will receive a full refund within 7 calendar days of receiving the course cancellation email notification.

We are not liable for costs incurred to cancel any related travel and accommodation.